Co-Founder and CTO
Brian is a co-founder and the Chief Technology Officer at Dialpad. Previously, he was a Senior Software Engineer at Google, building the front end of Google Voice.
AI is changing how businesses communicate, from real-time transcription to conversation intelligence and automated follow-ups. Here is what that looks like in practice, and how platforms like Dialpad are connecting communication data to business outcomes.
Co-Founder and CTO
Learn how AI in customer service improves speed, resolution, and insight. Explore benefits, use cases, risks, and best practices for successful deployment.
Co-Founder and CTO
Learn how conversational AI for customer service works across voice and chat. Explore use cases, benefits, and how to evaluate conversational AI platforms.
Co-Founder and CTO
Learn when AI should handle customer conversations and when human agents need to step in, with practical guidance for contact center leaders navigating AI and human collaboration.
Co-Founder and CTO
Not all customer service AI agents do the same job. Explore the different types of AI agents for customer service and how to evaluate which ones belong in your contact center.
Co-Founder and CTO
Learn how AI can improve customer interactions, and what to look for in a platform built for AI, AI Agents, and better customer outcomes.
Co-Founder and CTO
Learn what customer intelligence is, how it works, and why modern businesses use customer conversations, AI, and actionable insights to improve customer experience and decisions.
Co-Founder and CTO
Learn how to automate customer service using AI from intelligent ticket routing and AI agents to real-time agent assist. Learn best practices & how to get started.
Co-Founder and CTO
Explore how AI is changing customer communication across voice and digital channels, from real-time support and automation to AI Agents and customer conversation intelligence.
Co-Founder and CTO
