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CUSTOMER ENGAGEMENT

Ai-powered customer engagement is here

Reinventing how teams, agents, and customers connect.

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Powerful Ai, built into everything

Leverage powerful Ai tools to reduce agent friction and create the best customer experiences—no training or modeling required.

Anywhere, anytime service

Deliver a seamless customer journey with intelligent self-service and easy escalations to live agent chat.

One collaborative workspace

Empower agents with a single platform for all customer conversations. Plus, unlock deep integrations into key tools like Knowledge Centers.

Take a tour of Dialpad’s Ai Contact Center

Explore our agent workspace and see how easy it is to solve customer requests, faster.

OMNICHANNEL

Powerful Ai across every customer channel

Build better customer relationships and improve agent workflows with Ai transcriptions, real-time coaching, and a unified interface for both voice and digital interactions.

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

DIGITAL SELF SERVICE

Faster answers, without lifting a finger

Use Dialpad Digital Self Service to automatically scrape internal and external knowledge sources and immediately surface the best answers for customers.

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DIGITAL CUSTOMER ENGAGEMENT

Connect with customers wherever they are

Make it easier for agents to track customer conversations across channels like WhatsApp, Facebook Messenger, and Apple Business Chat in one workspace. Built-in Ai also empowers your digital agents to solve requests faster by automating workflows and surfacing relevant suggestions.

Screenshot of active conversations on Dialpad

WORKFORCE ENGAGEMENT MANAGEMENT

Manage costs and optimize performance

Create a consistent end-to-end customer journey. Dialpad offers advanced WEM capabilities to help with quality management, forecasting, agent scheduling, and behavior adherence.

Screenshot of Dialpads AI-powered post-call summary with transcript and recording

Loved by global brands big and small

A contact center that moves with you

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On your phone

A person attending to a call

At your computer

A person working on a computer

Or any browser

On a platform you can always count on

100% uptime SLA

That means our carrier-grade infrastructure keeps your teams up and running, day and night.

Pre-built integrations

Dialpad pairs perfectly with all the apps you love like Salesforce, Zendesk, and Google Workspace.

Real-time analytics

You’ll have complete visibility into agent usage and adoption across global offices.

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We can set up a new call center in 10 minutes, from anywhere.

Mike Monteiro
Communications System Manager at EF Education First

Level up your customer engagement with Dialpad Ai

So you can provide the best customer support, across every channel.