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Customer reviews: How a tiny team drove 46% more reviews in just half a year

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Andreas Silva

Customer Marketing Specialist

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✨ Want to get glowing customer reviews?

Grab the Contact Center Playbook, which breaks down everything you need to know, from setup to improving customer satisfaction—with examples from real contact center teams across different industries.

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👉 Dialpad tip:

You don’t have to stop at requesting a written review. Social media works best with visuals, so why not ask customers to tag and post images of themselves using your product? You could even run a social media contest as an incentive. This give your product free exposure, and customers love to see products in action before they buy anyway.

Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
How to respond to negative customer reviews

Want to provide a better customer experience—and get more glowing reviews?

Book a demo of Dialpad Ai Contact Center to see how it can help you be more responsive to customers, or take a self-guided interactive tour of the app first!