What is this “CTI“ thing exactly?

The events of 2020 underscored the importance of having a system that works great in the office, but also if your staff needs to be remote. A CTI can help make this experience the same in both environments and provide the same level of support for your customers—no matter where your team is.

All of Dialpad’s integrations work “in the cloud” at the service provider level—which means we never miss logging a call, on any device: CTI, Dialpad desktop and web app, mobile app...

Dialpad’s global voice network (and unique dual-cloud architecture) makes sure your business gets excellent call quality all around the world.

Real-time transcription, along with supervisor alerts for tone or language, can really reduce the paper-chase of solving a problem after the incident.