Introducing Dialpad Ai Sales: Shorten sales cycles and sell more
Senior Product Manager at Dialpad
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We’re thrilled to announce the official launch of Dialpad Ai Sales, a powerful Ai-powered customer intelligence platform designed to equip sales reps and leaders with real-time insights and the tools they need to maximize their day-to-day efficiency. By doing so, Ai Sales empowers businesses to shorten sales cycles, increase productivity, and drive revenue.
Let's dive into how Ai Sales can transform your sales process, organized into four key areas: during calls, after calls, performance, and coaching.
During calls: Real-time insights and automation
In the heat of a sales call, having the right information at your fingertips can make all the difference. Ai Sales provides sales teams with real-time tools and insights that keep conversations on track and productive.
Ensure and track adherence with built-in playbooks
With custom Ai Playbooks, sales leaders can ensure representatives adhere to best practices. For example, you could have an Ai Playbook based on a sales methodology that tracks rep adherence during live sales calls and also in post-sales call reviews:
Assist agents during live calls
Dialpad’s real-time transcription and agent assistance features ensure that every word spoken during a call is captured accurately. Real-time Assist (RTA) cards provide instant recommendations and information based on the conversation to help reps respond more effectively and keep the conversation flowing smoothly:
After calls: Streamlined follow-ups and data management
Effective follow-ups are critical to closing deals. Ai Sales ensures that no detail is missed by streamlining post-call activities, making it easy for reps to stay organized and proactive.
Automate call notes and summaries
After every call, Ai Sales provides instant summaries and actionable insights. These recaps help maintain alignment and informed decision-making, ensuring that follow-ups are timely and relevant. For example, a sales rep can quickly review key points and next steps without having to listen to the entire call recording:
Sync everything with your CRM
Seamlessly integrating with CRMs like Salesforce and HubSpot, Ai Sales automates data entry and management. This means that all call details, voicemails, recordings, and transcriptions are logged automatically, reducing administrative workload and allowing reps to focus on engaging with prospects:
Performance: Enhanced analytics for better decision-making
Understanding performance metrics is essential for continuous improvement and strategic planning. Ai Sales provides deep insights that help teams optimize their efforts.
Analyze sentiment and measure customer satisfaction
Dialpad’s sentiment analysis and Ai CSAT features offer deep insights into customer interactions. These tools help sales leaders understand customer emotions and satisfaction levels during calls, allowing them to use a data-driven approach helps identify areas for improvement and optimize sales strategies.
Empower sales teams with real-time analytics
Dialpad's Sales Launchpad provides powerful analytics for sales teams by exposing new data in real time, such as playbook adherence, quality calls, and leaderboard rankings, to drive performance.
The quality calls metric is particularly innovative, analyzing call transcripts to determine if meaningful business conversations were taking place. This AI-powered approach goes beyond traditional metrics like total calls and call duration, offering deeper insights into the quality of interactions.
Additionally, the leaderboard feature taps into sales teams' natural competitive instincts, allowing sellers to see their rankings relative to their peers and motivating them to improve their performance:
Coaching: Real-time support and continuous improvement
Coaching is a critical component of any successful sales team. Ai Sales offers tools that enhance coaching efforts, providing real-time support and continuous improvement opportunities.
QA more calls, faster
Built-in QA scorecards help speed up call reviews and identify new coaching opportunities. Sales leaders can quickly assess call quality, adherence to playbooks, and overall performance, ensuring that reps receive the guidance they need to succeed.
Get a birds-eye view of your coaching efforts
Dialpad’s Coaching Hub provides a single source for all training and coaching during both live calls and post-interaction QA. From coaching struggling agents to doing call reviews and scoring perfectly executed calls, contact center coaches can literally do it all from a single dashboard in Dialpad:
Real-world success stories
Ai Sales is already making a significant impact. Mallory VonRohn, VP of Technology Operations of Nolan Transportation Group (NTG), shares:
"Dialpad's Ai Sales has become a tool we can’t live without. The integration with Salesforce means our sales teams can devote their energy to selling, rather than wasting time switching between applications. With real-time feedback capabilities, managers can provide immediate support to our reps, whether it's listening in on live calls or reviewing Ai Recaps. Dialpad's AI-powered features have streamlined our sales process, enabled us to consolidate tools, and simplified operations. We’ve successfully migrated 2,000 users onto the platform in just four months, underscoring its tremendous value to our organization."
Other Dialpad customers, like RE/MAX, continuously realize the benefits of Dialpad’s Ai solutions, including Ai Chatbot, Ai CSAT, and Ai Scorecards. Today, 96% of Dialpad’s contact center customers leverage its Ai capabilities—63 points more than the industry average.
Overall, Dialpad Ai customers see an average 18% increase in cost reduction, 14% increase in customer satisfaction scores, and 35% agent performance improvement using QA Scorecards.
Elevate your sales game with Ai Sales
Ai Sales is designed to help your team sell more effectively in real-time. By unburdening sales representatives from administrative tasks and providing powerful insights and tools, Ai Sales enables teams to focus on productive customer interactions and increase efficiencies.
To learn more about Ai Sales and how it can revolutionize your sales process, request a demo today.