Screenshot of a video chat happening in Dialpad's desktop app
designed for businesses

Video chat

If your workforce is hybrid or fully distributed, then you’ll need to have online video chats on a daily basis. Do you have a video conferencing software that gives you this real-time communication? If not (or if you just want to upgrade your communications), sign up for Dialpad Meetings’ free plan to get unlimited video meetings!

Features to look for in a video chat app for business

A graphic showing the reach of Dialpad's global voice network

HD audio and video

There are few things more frustrating than poor call quality, especially when you’re on a live video chat with a client or prospect. With Dialpad, you get HD video built right into the video conferencing platform thanks to its global voice network and unique split cloud architecture.

Screenshot of an in-meeting chat happening during a video conference in Dialpad

In-meeting chat

If you have a question during a video call but don’t want to interrupt, this is a useful feature that allows attendees to send instant messages to everyone in the meeting. Just hit the “chat” icon—and yes there are emoji reactions too.

Screenshot of a list of call recordings in Dialpad's desktop app

Unlimited call recording

With Dialpad, you can record group calls, webinars, and tutorials for training, coaching, and more. Plus, you get unlimited call recordings, even on Dialpad Meetings’ free plan.

Screenshot of a screen being shared in Dialpad

Easy screen sharing

Share mockups, do a walkthrough, and more. Dialpad Meetings makes screen sharing easy—just click the "Share" icon to choose whether you want to share your entire screen, a secondary window, a specific window, a tab within a window, or a document. You can even send a screen sharing link to a prospect or client through SMS, which they can use to join in a web browser like Chrome!

Locking a video chat in Dialpad using the built-in security controls.

Robust security settings

Discussing sensitive business matters and sharing valuable data in video meetings? Then you’ll need to make sure you’ve got a secure video conferencing app with enterprise-grade encryption and robust in-meeting security controls. With Dialpad Meetings, the host can do things like lock the meeting, mute participants, limit screen sharing capabilities, and more.

Screenshot of Dialpad's Salesforce integration automatically populating a call's details.

Integrations with your favourite tools

From Google Calendar to Microsoft Teams to Salesforce and more, Dialpad has a wide range of integrations with the tools you’re already using.

Turn on that webcam and start having video chats

With Dialpad, you’re not just getting a business phone system. You get a full-fledged communications platform (with built-in messaging and video meetings). Sign up for the free plan to start using it now or take a self-guided interactive tour of the app first!

The benefits of video calling for business

Video chat services and tools play a vital role in keeping employees connected with not only each other but also clients and prospects. Here are a few benefits for both small and large businesses.

Save on operational costs

Video calls empower teams to collaborate from anywhere. You don’t have to commute to an office anymore, and because many video chat solutions are designed for cross-platform use, you have the flexibility to have group video chats from your computer or mobile device. Dialpad's desktop and mobile app, for example, works across Apple iPhones, Android, PCs, and Macs. Just download it from your app store!

Save the most valuable resource of all (time)

On a related note, video chatting can help you save a ton of time that would be otherwise wasted—not on travelling, but on waiting for responses to emails and messaging back and forth. (Which was probably a big reason why chat rooms were so popular.)

More engaging than voice messages

Not every voice call needs to be a video conference but hey, sometimes it’s nice to see your co-workers or clients face to face.

Dialpad makes our remote workforce feel like they're sitting at HQ.

Francil Richards
Senior IT Manager at TED

How to choose the best live video chat app for your business

There are plenty of factors to consider when choosing video conferencing software. And really, it comes down to two things:

1. Consider your budget

In some cases, you might be able to get away with using social media apps like Facebook Messenger or WhatsApp for live video chats with teammates or customers, but in most cases, free video calling apps like Skype, Google Meet, or Hangouts simply aren’t robust enough for business needs.

It’s also worth considering the other communication tools and business apps you're currently paying for. A Unified Communications as a Service (UCaaS) solution like Dialpad, which combines multiple business communications tools in a single platform, is often much more cost-effective in the long run.

2. Understand your communication needs

No matter how fancy or basic your video conferencing solution, it should meet your specific needs. For example, if your meetings tend to run overtime, then a meeting timer feature is a great way to set time limits while giving everyone on the call a heads up once you’re nearing the end of the meeting. Dialpad automatically pops up a countdown timer once you have five minutes left in the meeting to help you stay on track.

But while that’s a (very) nice-to-have, it may not be a deal breaker or maker for every business.

Dialpad Meetings makes it easy for our global agency to feel close-knit.

Mariam Maldani
Editor at HUGE

How to video call with Dialpad

Video calling with Dialpad is super easy. Follow these simple steps to make and receive video calls:

How to make a call

  1. Open up the Dialpad app or log in on a web browser

  2. Choose the conversation thread of the contact you want to have a video chat with or type their name in the search bar at the top

  3. Select the video icon to call that contact

  4. Wait for the contact to pick up the call

How to receive the call

  1. If someone is video calling you, hit Answer OR

  2. Answer from the pop-up notification if you're not currently in the app

  3. Otherwise, ignore it or hit Decline.

Looking for a video chat app?

Try Dialpad Meetings' free plan now! It takes just a few minutes to get set up with your Google or Microsoft 365 account.