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The role and importance of customer service in supply chain management

Jen Bui

Jennifer Bui

Senior Product Marketing Manager

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Customer Support + Experience

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logistics ai agent assist

SUCCESS STORY:

Ai Agent Assist is one of the many Dialpad Ai tools the Art’s Way Manufacturing team used to turn their supply chain customer service ship around. Whenever a preset keyword is said during a call, Agent Assist automatically pulls up a card with everything the agent needs to know—all in real time.

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Dialpad Ai powers supply chain customer service

See how your business can use Dialpad Ai to stay ahead of customer demand and supply chain issues with Dialpad Ai's conversational insights! Book a demo, or take a self-guided interactive tour of the app first!