Salesforce CTI: What it is and how to set it up in Dialpad

Salesforce Open CTI, created by Salesforce developers, is a Javascript API that works by using Javascript browsers as clients. This means that you don't need to install separate Salesforce CTI adapters on your computer systems (which is good because CTI adapters not only lack flexibility, but require more work to maintain, too).

Just like saying "chai tea" (which basically means you're saying "tea tea"), saying "Salesforce CTI integration" also doesn't quite make sense because you're really saying "computer telephony integration integration."

Dialpad's Salesforce integration lets reps and agents make calls from right inside the CRM, log activities more quickly, and much more. Get all the details in this guide!

What’s unique about Dialpad’s Salesforce integration is that it works on mobile devices too. Let’s face it—there are hundreds, if not thousands, of Salesforce integrations out there. Having a Salesforce CTI isn’t unique. But we’ve consistently heard from customers, time and time again, that Dialpad’s integration is incredibly easy to use, and the fact that it’s mobile-friendly is actually pretty rare!

Dialpad also integrates with a range of other everyday software like Google Workspace, Microsoft 365, and more!