The Dialpad + Sonar integration helps broadband and ISP teams work faster by bringing customer context and call history together. When an inbound call connects, Dialpad searches Sonar for a matching account by phone number and can pop the right account record on screen so agents don’t have to look it up manually. After the call ends, Dialpad logs a PhoneCall activity to Sonar with key details like direction, duration, agent, call summary, recording link, and AI recap. If no account match is found—or multiple matches exist—the call can be logged to a default account instead. The result is less manual work, better follow-up, and a more complete record of every customer interaction.