Dialpad Support

Ai-powered customer engagement is here

Get a contact center powered by Conversational Ai in minutes.

A screenshot of social media, digital, and voice channels being handled by an agent in Dialpads omnichannel contact center platform

Loved by global brands big and small

Guide agents right when they need it

Omnichannel support

Give your customers access to a robust Conversational AI that can handle complex self-service inquiries, or connect them to agents across digital and voice channels.

Actionable Ai

Dialpad Support provides a toolset that delivers actionable customer intelligence and real-time Ai suggestions, helping agents improve standards of service both in real-time and during post call reviews.

Intelligent coaching

Dialpad Ai helps you understand where problems occur and how to quickly address them, to ensure best practices and agent adherence to service guidelines.

Screenshot of business text messaging features in Dialpad's desktop and mobile applications

One beautiful agent workspace

Built-in Ai across every customer channel

Build better customer relationships and improve agent workflows. Dialpad Ai transcribes calls, offers live coaching, analyzes sentiment, and predicts CSAT scores—so you offer better support at every step.

Meet your customers where they live

Empower your digital agents with an easy UI, automated workflows, and Ai-powered suggestions—so they can solve customer requests faster on any channel.

Faster answers, without lifting a finger

Use Dialpad Digital Self Service to automatically scrape all internal and external knowledge and immediately surface the best answers for customers.

Empower agents and customers with Dialpad Ai

Essentials

$80

utilisateur/mois

Essai gratuit Acheter

Faites décoller votre centre de contact avec des transcriptions en temps réel et des intégrations fluides, pour un support client efficace.

Acheminez les interactions et mettez-les en file d'attente efficacement
Surveillez le statut des agents en temps réel
Transcrivez et enregistrez les appels

Advanced

$115

utilisateur/mois

Contacter le service commercial

Améliorez votre assistance grâce à un tutorat en temps réel et des analyses complètes pour des interactions clients de qualité supérieure.

Tout ce qui est inclus dans le forfait Essentials, plus :

Guidez les agents à l’aide de cartes Live Coach
Déclenchez et journalisez les moments spécifiés dans la GRC
Élargissez votre portée grâce à des canaux supplémentaires

Premium

$150

utilisateur/mois

Contacter le service commercial

Favorisez l'excellence avec des outils de gestion de la qualité optimisés par l'IA, pour améliorer et gérer un service client de haut niveau.

Tout ce qui est inclus dans Advanced, plus :

Automatisez la gestion de la qualité
Mesurez la satisfaction client pour tous les appels
Obtenez des informations exploitables grâce à des analyses avancées
Anticipez les besoins en personnel et organisez les horaires avec l'option payante de gestion du personnel

Brands big & small love Dialpad

Meet our customers

The reviews are in

4.3

4.4

Level up your customer support with Dialpad Ai

So you can provide the best customer service, across every channel.