“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”
CHAD PIERCEHEAD OF BUILDING TECHNOLOGY
DIALPAD PREMIUM SUPPORT
Get white glove service, every time.
Dialpad delivers proactive, ongoing support across your entire account, designed for reliability, adoption, and long-term success.
Our approach: Account-level support and recurring services
Dialpad delivers support at the account level — not tied to individual licenses or products. This approach ensures consistent coverage across UCaaS, CCaaS, and multi-product deployments, aligned to how enterprises actually operate.
UPGRADE TO VIP STATUS
Dialpad Premium Support
Dialpad Care focuses on long-term success, not just issue resolution. Customers benefit from proactive guidance, clear escalation paths, and ongoing engagement designed to support reliability, adoption, and operational stability.
Dialpad offers multiple Care tiers designed to match the scale, complexity, and operational needs of your organization:
SILVER CARE
Level up to 24x7x365 VIP service
Bypass Tier 1 support for the quickest response and fastest resolution—any time of day.
GOLD CARE
Connect with highly specialised agents
Get help—by phone or chat—from experienced agents with direct lines to Dialpad product and engineering teams.
PLATINUM CARE
Unlock access to professional services
Benefit from hours of training sessions or design, management, and implementation assistance—every month.
Built for enterprise scale and complexity
Our support model is designed for global organizations with complex environments and high expectations. It scales across regions, teams, and use cases while maintaining continuity and accountability.
Why Dialpad Care is different
Customer Care at Dialpad is built into the platform—not bolted on. Instead of license- or ticket-based models, Dialpad delivers platform-wide visibility and account-level ownership, creating a cohesive Care experience that scales alongside your deployment.
How support fits into your Dialpad journey
Support adapts to your organization’s needs over time, without disrupting existing entitlements. As your use of Dialpad expands, the support experience scales with you, consistently and predictably.
See what our customers are saying
“Dialpad’s support was great, they were there for us the whole time.”
Chad KunsmanSenior Network Engineer
YOU DESERVE THE BEST
Advance to Dialpad Premium Support today
Talk to your Dialpad account team to learn how support and recurring services are designed to help enterprises succeed at scale.
