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Higher education institutions faced big technological challenges when they had to switch to remote learning. How can a cloud communications platform help?
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Why are insurance companies upgrading their communications? Discover how the insurance digital transformation is helping agencies and employees succeed.
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It was supposed to be a quick call. 1.5 hours later, I was still on the line with their contact center. Dialpad could have made it so much easier…
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Emoji have become an important part of how we communicate each day. Here’s how Dialpad makes it easy to use emoji in messages and meetings alike…
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The 2022 Gartner Magic Quadrant is out, and Dialpad has been named a Visionary in UCaaS! See why we're placed there and what it says about Dialpad...
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As the year ends, we look at some of the awards and recognition Dialpad has received from the Channel community, and why. Read on to see...
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Check out 10 free call log templates, learn some tips on creating your own, and discover how Dialpad can shoulder the burden of creating call logs for you.
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What makes a good contact center? What makes a bad one? We gathered insights from real contact center agents to find the best ways to empower them…
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CSAT scores are key to seeing how contact center agents are performing and how happy customers are. So how can you get customers to answer surveys?
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