Artificial Intelligence
Custom Moments: Better call notes without lifting a finger
Get a more accurate idea of common issues and themes that come up on customer and prospect calls with Dialpad AI.
Catherine Nazareth
Associate Product Manager, AI
Associate Product Manager, AI
Catherine Nazareth
Contact Center Operations, Artificial Intelligence
Dialpad AI: What are your customers asking about on calls?
See how Dialpad's phone & contact center platform automatically logs questions that come up on customer + prospect calls with Dialpad AI.
Catherine Nazareth
Associate Product Manager, AI
Customer Support + Experience, Artificial Intelligence
What is customer sentiment analysis? How it works and why you need to measure it
Customer sentiment analysis assesses and interprets client opinions and emotions from their feedback. Discover what it is, the benefits, and how to measure it.
Catherine Nazareth
Associate Product Manager, AI
Artificial Intelligence
Need to build rapport with customers? Dialpad can help
Learn how to build rapport with customers, and what we've learned from transcriptions of billions of minutes of calls. >>>
Catherine Nazareth
Associate Product Manager, AI
Contact Center Operations, Artificial Intelligence
How speech analytics can help your call center: 20 best practices and top use cases
Speech analytics for call centers uses AI to analyze conversations. Our guide reveals how this enhances contact center performance and customer experience.
Catherine Nazareth
Associate Product Manager, AI