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Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

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Top OpenPhone alternatives for your business communications

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Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

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Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

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Director of Sales Development at Dialpad

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

Principal Account Executive, Enterprise at Dialpad

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How AI cold calling increases your pipeline: The guide to benefits, tools, and best practices

Business phone costs vary based on a range of factors. Learn how users, business locations, desired features, and more determine what you might spend.

How much does a business phone cost in 2024?

AI is transforming HR from recruiting to training. Experts discuss streamlining workflows, enhancing D&I, driving efficiencies, and tackling ethical AI deployment challenges.

The AI Revolution: How Artificial Intelligence is Reshaping HR

Learn how call center scripting software can help agents deliver better customer support, close more deals, maintain compliance, and more.

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Understanding call scripting software and how it can help your sales and support teams

Contact Center Software Powered by Conversational AI

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Ai-powered
customer
engagement
is here

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Guide agents right when they need it

Guide agents right
 when they need it

Give your customers access to a robust Conversational AI that can handle complex self-service inquiries, or connect them to agents across digital and voice channels.

Omnichannel support

Dialpad Ai Contact Center provides a toolset that delivers actionable customer intelligence and real-time Ai suggestions, helping agents improve standards of service both in real-time and during post call reviews.

Actionable Ai

Dialpad Ai helps you understand where problems occur and how to quickly address them, to ensure best practices and agent adherence to service guidelines.

Intelligent coaching

Built-in Ai across every customer channel

Meet your customers where they live

Faster answers, without lifting a finger

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Empower agents and customers with Dialpad Ai

ACD (Automatic Call Distribution)

In-queue callback

Advanced Call Controls

Call Recording

Screen Recording

Silent Monitoring, Whisper Coaching, Barge-in

Ai Moment

Company Dictionary

Call Transcription

Video Meetings

Integrations

RTA (Real-time Assist)

Live Assist

Custom Moments

Digital Virtual agent¹

Single Digital Channel

All Digital Channels

Ai Scorecards

Ai CSAT

FEATURES

Uptime SLA (Service Level Agreements)

Hours of Operation

Knowledge

Web Support (Multi-Lingual)

Chat Support (Multi-Lingual)

Phone Support

Priority Routing

Named Customer Success Manager

INCLUDED SUPPORT

Dedicated Support Number

Direct access to Tier 2 Support

Fastest support response times

PLATINUM SUPPORT

Essentials

Advanced

Premium

Inbound. Outbound.

Ai Contact Center

“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”

“Dialpad Ai brings a whole new level of capabilities to our support team.”

“We saved over $500k on annual telephony costs and now have one global business communications platform for all offices.”

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Brands big & small love Dialpad

Read the reviews

The reviews are in

Get a demo

Level up your customer support with Dialpad Ai

Level up your
 customer support
 with Dialpad Ai

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

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Watch Dialpad in action

Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Put tasks on auto-pilot

Offer virtual assistance

Speed up onboarding

Make data-driven decisions

Simplify workflows & generate insights

Try Dialpad today.

Connect teams, delight customers, and grow your business—all with one Ai-powered app.

Ai that means business

Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

Ai Voice

Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

Ai Sales

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Dialpad Ai Contact Center is built to empower your agents with everything they need to provide better customer experiences. Get set up in minutes!

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