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AI CONTACT CENTER

Ai-powered
customer
engagement
is here

Get a contact center powered by Conversational Ai in minutes.


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Loved by global brands big and small

Guide agents right
when they need it

 

Omnichannel support

Give your customers access to a robust Conversational AI that can handle complex self-service inquiries, or connect them to agents across digital and voice channels.

Actionable Ai

Dialpad Ai Contact Center provides a toolset that delivers actionable customer intelligence and real-time Ai suggestions, helping agents improve standards of service both in real-time and during post call reviews.

Intelligent coaching

Dialpad Ai helps you understand where problems occur and how to quickly address them, to ensure best practices and agent adherence to service guidelines.

One beautiful agent
workspace

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call Ai Contact center landing page

Built-in Ai across every customer channel

Build better customer relationships and improve agent workflows. Dialpad Ai transcribes calls, offers live coaching, analyzes sentiment, and predicts CSAT scores—so you offer better support at every step.

Meet your customers where they live

Empower your digital agents with an easy UI, automated workflows, and Ai-powered suggestions—so they can solve customer requests faster on any channel.

Faster answers, without lifting a finger

Use Dialpad Digital Self Service to automatically scrape all internal and external knowledge and immediately surface the best answers for customers.

Empower agents and customers with Dialpad Ai

Essentials

$80

user/mo

$95 USD if billed monthly

  • Inbound voice
  • IVR
  • ACD
  • Recording
  • Monitor, whisper, barge
  • Basic Ai
  • Advanced

    $115

    user/mo

    $135 USD if billed monthly

    All the value of the Essentials plan, plus:

  • Digital support
  • Live Assist
  • Digital Virtual Assistant
  • Premium

    $150

    user/mo

    $170 USD if billed monthly

    All the value of the Advanced plan, plus:

  • Omni-channel support
  • Ai Scorecards
  • Ai CSAT
  • Brands big & small love Dialpad

    Office grid card image

    “Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”

    CHAD PIERCE
    Head of Building Technology
    Real estate agents visiting a house

    “Dialpad Ai brings a whole new level of capabilities to our support team.”

    JEANNA BASH
    DIRECTOR OF ENTERPRISE APPLICATIONS
    Office interior grid card image

    “We saved over $500k on annual telephony costs and now have one global business communications platform for all offices.”

    ANDREW JESSETT
    GENERAL MANAGER, INTERNAL IT

    The reviews are in

    Level up your
    customer support
    with Dialpad Ai

    So you can provide the best customer service, across every channel.