Everyone is talking about Agentic AI, but most initiatives will fail to scale without unified logic. Join IDC + Dialpad to bridge the CX-IT gap, prioritize use cases, and build a framework to move from experimental pilots to measurable business ROI.
Agenda
The ROI framework: Prioritize Agentic AI use cases with a practical value model
The CX-IT bridge: Connect technical efficiency directly to customer outcomes
Scaling & governance: Build a roadmap to scale beyond pilots and eliminate shadow IT
Duration
60 minutes
Location
Online
Talk, message, meet, and support customers in one beautiful workspace.
