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The Dialpad + VinSolutions integration connects your phone system to VinSolutions so dealership teams can keep customer records up to date without manual entry. When inbound or outbound external calls end, Dialpad automatically logs them to the matched VinSolutions customer record as call tracking entries. Each log includes call direction, outcome, timestamps, duration, agent details, and a link to the Dialpad call summary page for recordings, transcripts, and AI recaps. The integration supports connected calls, missed calls, and voicemails, helping sales and service teams maintain a complete view of every customer conversation while reducing administrative work.
Automatic call logging: Log inbound and outbound external calls directly to VinSolutions customer records as call tracking entries.
Call outcome tracking: Capture whether each call was connected, left a voicemail, or had no answer.
Rich call details in every record: Include timestamps, talk time, duration, and agent details for a complete activity history.
Dialpad call summary link: Add a direct link to the Dialpad call review page for recordings, transcripts, and AI recaps based on permissions.
Supports dealership workflows: Works with sales, service, call center, and department calls, helping teams keep customer communication histories accurate and up to date.
Reduced manual data entry: Automatically keeps CRM records current so teams spend less time logging calls and more time with customers.
