12 essential customer service techniques for refining your CS strategy

New Zealand’s solarZero, a leading solar energy services company, knows just how important quality customer service is. After their cloud phone system suffered multiple system outages and disrupted their business, customer satisfaction began to take a hit. See what they did to improve it.

Grab the Contact Center Playbook, which breaks down everything you need to know, from setup to improving customer satisfaction—with examples from real contact center teams across different industries.

PlanGrid helped their employees save time by consolidating three different communications solutions into one and making sure it integrated with their other tools. That’s more time to spend on customers, and less on finding the right application.