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Custom Moments: Better call notes without lifting a finger

Catherine Nazareth
Catherine Nazareth

Associate Product Manager, AI

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Artificial Intelligence

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Creating a Custom Moment from Dialpad Ai CC
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls
👉 Dialpad tip:

If a number appears alongside a word or phrase that you’ve added, that indicates the times it was triggered in your contact center in the last week. Neat, eh?

Ai Custom Moments in post call summaries

Try Custom Moments out

Give Custom Moments a try if you're on a Pro or Enterprise plan for Dialpad Ai Sales Center or Ai Contact Center. Book a demo to see how it works, or take a self-guided interactive tour of Dialpad's app on your own first!