The ultimate customer churn guide, from a Customer Support leader
Austin Guanzon
Customer Support Manager - Tier 1
Tags
Customer Support + Experience
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👉 What’s involuntary churn?
Involuntary churn is a type of customer churn that isn’t your business’ fault. It might be a customer churning because of a credit card payment failure (e.g. an expired card or insufficient funds).
👉 Dialpad tip:
One related metric that’s quite popular is your NPS or Net Promoter Score, which measures how likely your customers will be promoters or detractors for your business.
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