Everything you need to know about contact centers for utilities
Dr. Venky Krishnaswamy
CCaaS Product Strategist
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Contact Center Operations
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💡 Quick note on utility contact centers vs utility call centers:
If your utilities company is only dealing with inbound and outbound calls, then you’re likely running a call center. But if your customers are reaching out through other channels like social media, SMS messaging, and live chat as well, then you’ll need to have an omnichannel approach to customer service and become a contact center.
Learn more about Dialpad Ai Contact Center's features and pricing!
See how your utility's contact center can provide a better customer experience with Dialpad by taking a product tour!