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HOW THEY COMPARE

Dialpad vs Aircall

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Screenshot of Dialpad Ai transcribing a phone call in real time Dialpad versus Aircall

Get more with Dialpad's Ai-powered platform

Talk, message, meet, and support your customers in one, beautiful workspace.

Dialapad Ai Contact Center - grid card

Ai Contact Center

Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.
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Sales target grid card

Ai Sales

Keep your outbound teams a step ahead with tools like sentiment analysis, real-time assists, and predictive CSAT.
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Dialpad Ai Voice - grid card

Ai Voice

Built-in Ai transcribes calls, takes notes, and tracks action items—so you can stay focused on the conversation.
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Dialpad Ai Meetings - grid card

Ai Meetings

Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.
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Start your free 14-day Dialpad Ai Voice trial

Use your Google or Microsoft 365 account to get your virtual business number in just a few clicks.

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See how Dialpad stacks up against Aircall

    • Platform features

      Dialpad combines your contact center, as well as calling, messaging, and video conferencing—all in one easy-to-use workspace.

    • User experience

      With Dialpad, teams have a single source of truth for all conversations. Aircall, however, is disjointed from the rest of your communications stack.

    • Agent coaching

      Dialpad Ai delivers the right help at the right moment with real-time coaching and live agent assists. Aircall only offers a call whisper mode.

    • Out-of-the-box integrations

      Unlike Aircall, Dialpad has a long list of out-of-the-box integrations. Connect your go-to tools, like Google Workspace, Microsoft 365, Salesforce, Hubspot, and Zendesk.

    • Built-in Ai

      Aircall currently doesn’t offer any Ai features. But with Dialpad, unlock Ai features like action item tracking, sentiment analysis, predictive CSAT, and more.

    • Transcriptions & analytics

      Our industry-leading native transcriptions and advanced analytics are available to all users. With Aircall, you’ll have to pay extra and go through a third party.

Flexible plans for businesses big and small

Standard

$15

utilisateur/mois

Essai gratuit Acheter

  • Appels illimités

  • Réunions IA illimitées avec 150 participants maximum

  • SMS, MMS et messagerie d'équipe

  • Transcription des appels et des messages vocaux par IA

  • Intégrations Google Workspace et Microsoft 365

  • Analyses et rapports en temps réel

  • Assistance Web et par chat

Pro

$25

utilisateur/mois

Essai gratuit Acheter

Comprend tous les avantages du forfait Standard plus:

  • Assistance téléphonique en direct 24 h/24, 7 j/7

  • Intégration avec les logiciels de CRM (Salesforce, Zendesk, HubSpot, Zoho et plus encore)

  • Intégration avec Microsoft Teams

  • 10 bureaux

  • Plusieurs numéros de téléphone par license utilisateur

  • API ouvertes et webhooks

  • Capacités SMS internationales

  • Prise en charge des numéros locaux dans plus de 70 pays

  • 25 groupes d’appels (départements)

Entreprise

Contact us for pricing

Échangez avec le service commercial

Comprend tous les avantages du forfait Pro plus :

  • Disponibilité de service garantie de 99.9%

  • Nombre illimité de bureaux

  • Nombre illimités de groupes d’appels (départements)

  • Numérotation par extension

  • Intégraton avec les principaux fournisseurs de SSO (Okta, OneLogin)

  • Intégration avec le SSO Azure AD

  • Politique de conservation des données

  • Assistance téléphonique en direct prioritaire

A person in a video conference meeting Dialpad versus Aircall

We can set up a new call center in 10 minutes from anywhere.

Mike Monteiro
Communications System Manager, EF Education First

Meet our customers

Take Dialpad for a spin

And see how easy it is to stay connected in one beautiful workspace.

Start free trial View demo