Dialpad on Google Cloud: $2.3M in annual business value

Status-quo phone systems sell administrative control, but deliver hidden fees, endless IT tickets, and agents buried in post-call tasks. What happens when you drop the admin tax? IDC evaluated six companies to find out.
Inside:

• Financial impact: 923% 3-year ROI with payback in 4.3 months

• Call center gains: 28% more productive customer support agents and 35% faster call wrap-ups

• IT & platform savings: 43% more efficient IT platform admin teams and 34% lower platform costs