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GARTNER® PEER INSIGHTS™

Gartner® Voice of the Customer for Contact Center as a Service (CCaaS)

Wondering why Dialpad is chosen by customers and loved by companies everywhere? Get the answer in the new Gartner® Voice of the Customer for Contact Center as a Service (CCaaS) report.

  • Trusted by your peers: 93% recommendation rate.

  • A platform with great ratings: 4.6/5 overall score. 

  • A revenue-generating platform: powered by Dialapd Ai.


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Gartner® Voice of the Customer for Contact Center


Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 23 May 2025

Based on 56 reviews as of January 2025

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