REPORT

Dialpad named a Visionary in the 2025 Gartner® Magic Quadrant™ for UCaaS

Selecting the right UCaaS solution in the era of agentic AI is high-stakes, but we think aligning with a known leader makes the decision easier. Get the 2025 Gartner® Magic Quadrant™ for UCaaS report to read their Dialpad review, explore key trends, and find out what it means to be a Visionary.

You’ll also learn:

How to evaluate UCaaS vendors.
What to prioritize when unifying UC and CC.
Which factors Gartner considered for the report.

Gartner, Magic Quadrant for Unified Communications as a Service, By Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 22 September 2025

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Dialpad.