A primer
What is VoIP?
What should businesses look for in VoIP providers? What "fine print" should you pay attention to? Get the answers below. Or, if you're looking for a VoIP solution, why not sign up for a free trial of Dialpad's AI-powered collaboration platform to see it in action? It takes just a few minutes, and you'll be set up with a virtual phone number too.
👉 Fun fact:
Dialpad's unique dual cloud architecture and global voice network are designed to give you excellent call quality, from almost anywhere in the world.
👀 Thinking of moving your organization to hybrid work?
Grab the Hybrid Work Playbook, which includes real-life case studies and breaks down all things hybrid + remote, from building and sustaining a hybrid workforce to equipping your team for success.
👉 A quick note:
Even though we're talking about "VoIP phone systems" here, today many of these communications platforms have evolved into "UCaaS" (Unified Communications as a Service) platforms. What that means is that beyond just phone calls, these solutions give you other communication channels too, like video conferencing, instant messaging, and more. Almost all of them have a VoIP phone system built in (which is how they let you make phone calls)—but if your business does use those other channels on a daily basis, it's generally cheaper (and makes life easier on your employees) to use a UCaaS platform as opposed to just a phone system.
More than a VoIP phone system
With Dialpad, you don't just get a business phone system. You get a robust, AI-powered collaboration platform that lets you work from anywhere. Have video meetings, send instant messages, send texts, and more—all from the intuitive desktop and mobile app. Sign up for a free 14-day trial to try it out or, take a self-guided interactive tour of the app!
Standard
You could save 0% with annual billingUnlimited calling
Unlimited Ai Meetings for up to 150 participants
SMS, MMS & team messaging
Ai-powered call & voicemail transcriptions
Google Workspace & Microsoft 365 integrations
Real-time analytics & reporting
Web & chat support
Pro
You could save 0% with annual billingAll the value of the Standard plan, plus:
24/7 live agent support
CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
Microsoft Teams integration
10 office locations
Multiple phone numbers per account
Open APIs & Webhooks
Global SMS capabilities
Local number support in 70+ countries
25 ring groups (departments)
Enterprise
Contact us
All the value of the Pro plan, plus:
99.9% uptime
Unlimited office locations
Unlimited ring groups (departments)
Dial-by-extension
Integrations with leading SSO providers (Okta, OneLogin)
Azure AD SSO integration
Data retention policies
Priority live agent support
📚 Further reading:
See how TED (yes, the organization behind TED-talks) switched from an on-premises PBX phone system to a cloud-based platform that empowers its employees to work from anywhere.
Looking for a business VoIP provider?
From telephone calls to video conferencing to instant messaging and more, Dialpad lets you consolidate all your communication channels into one intuitive desktop and mobile app. Try it with a free 14-day trial! Signup takes just a few minutes (even faster with your Google or Microsoft 365 account) and you'll be set up with a virtual business number too.