See how Rently maintains a 4.5+ CSAT score
Dialpad is very intuitive and doesn’t have a learning curve, you can understand it and start using it right away. It’s had multiple positive effects on our call center environment.
Sahil Farooqi
Head of Customer Care
With Dialpad, we were able to set up a lower-complexity IVR than what we were used to. Our older IVR was very basic and outdated, and I was able to quickly implement Dialpad’s IVR. Now customers call one number and are quickly sent to the right department. It’s very smooth.
Sahil Farooqi
Head of Customer Care
One thing that I love in Dialpad is the call journey feature, where you can see where calls were routed, forwarded, and changed. It’s beautiful, and brought a lot of peace of mind to our call center operations—there’s no more wondering where a call came from or how someone got it.
Sahil Farooqi
Head of Customer Care
I love the heat map. Not only does it help my managers with capacity planning way in advance, we can also take those analytics and show it to our property managers so they can get a very unique set of evidence about calls coming so they can hire more people or extend our work hours.
Sahil Farooqi
Head of Customer Care
Having the RTA card pop up helps us do proactive quality stabilization. It tells the agents what they have to say accurately, and the fact that it pops up every time an installer calls helps us know we’re providing the right troubleshooting steps.
Sahil Farooqi
Head of Customer Care
Dialpad Ai has been a huge advantage for our reporting. We have a vast offshore operation for support, where we’re running a full-service call center and trying to provide all levels of support. Dialpad has been crucial in making sure the reporting is accurate and for our managers to hold agents accountable and actually learn things from the recording.
Sahil Farooqi
Head of Customer Care
Running a real estate or property management organization?
Need a better way to communicate with renters, property managers, or clients? Book a demo to see how Dialpad Support works, or take a self-guided interactive tour of the app first!