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Metropolitan Pediatrics connects six clinics with over 42,000 patients

A healthcare professional examining a toddler

Young mother with her daughter at the pediatrician for consultation

What sold me on Dialpad was being able to actually be more involved and being able to make changes in real-time, not having to put in a ticket and never hearing back about it. If we need to close the office for a meeting, add people, get a new phone number, or add a new license, all those things can be done really easily.

Kathy Smith
Practice Manager

Screenshot of adding and managing phone numbers from Dialpads online dashboard

Dialpad is so user friendly and easy to pick up that, in my experience, people just start using it without difficulty.

TJ Anderson | Chief Medical Information Officer

One thing I like about Dialpad is that everyone is very open to feedback about the product and very eager to develop new features that could really benefit our business and our users.

TJ Anderson
Chief Medical Information Officer

Teleconsultation between a healthcare professional and a patient

Dialpad is easy to use, and if I happen to be working remotely, I can still access it and call patients. I can call from my cell phone and they’ll think I’m at the office because it all comes from Metropolitan Pediatrics. I can call an extension if I need to get anyone at the office. So those things have saved a lot of time.

Kathy Smith
Practice Manager

Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpads built in contact center analytics dashboard

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