Do more inside Microsoft Teams with Dialpad
Stop bouncing between apps. Dialpad embeds clear calling, texting, and AI-native note-taking directly into Microsoft Teams.
Simplify your talk, text, and workflows inside Teams
Add an enterprise, AI-native phone system directly to your Microsoft Teams setup. Dialpad delivers flexible call routing and real-time conversation insights without changing your current interface.
Make every customer conversation effortless
Unify your workspace to eliminate context switching. By connecting Dialpad to Teams, you unlock live transcripts, instant call recaps, and customer sentiment tracking on a single screen—giving you full control without app switching.
Choose the configuration that matches your deployment strategy
Route calls via Microsoft Direct Routing to use the native Teams dialer backed by Dialpad’s global voice network. Alternatively, add the embedded Dialpad app to your Teams sidebar to manage calls, SMS, and deep communication history in one click.
Live Coach cards
For multi-window multitasking, the Dialpad Everywhere widget keeps call controls visible on any screen. View live transcripts or get instant, on-screen answers from automated Live Coach Cards the moment a customer asks a complex question.
Keep your attention on the call with live note-taking
Eliminate manual note-taking during live conversations. Dialpad generates word-for-word transcripts, highlights action items, and logs next steps automatically. Teams stay engaged and managers gain instant visibility into performance.
Connect global teams on a reliable enterprise network
Scale your communications across 70+ countries with secure, clear voice services. Dialpad guarantees high-availability calling backed by a 100% uptime SLA for enterprise plans.
Text, call, and chat without leaving your active window
Send and receive business SMS and MMS directly inside Microsoft Teams. Centralize your customer data by handling texts, voice calls, and video meetings from a single screen to preserve full conversation history.
Cut wait times and resolve customer issues 23% faster
Pair Microsoft Teams with Dialpad Support to deploy an AI-driven contact center. Equip your customer-facing teams with real-time agent coaching, sentiment tracking, and advanced routing tools to resolve complex issues on the first touch.
"Dialpad’s integration brings the best of both apps—Microsoft Teams’ collaboration and Dialpad’s built-in AI. It’s easy for our global teams to stay connected from anywhere, on any device."
Ignacio Miranda
IT Vendor Manager at Gategroup
Unlock the full power of Microsoft Teams with Dialpad
FAQ
Dialpad offers direct routing to integrate with Microsoft Teams.
Dialpad delivers enterprise VoIP solutions with robust security protocols, HIPAA and GDPR readiness, and role-based access to meet the security needs of large organizations. Combined with its global voice network and a resilient cloud infrastructure, Dialpad offers carrier-grade reliability and operational trust for businesses using Microsoft Teams worldwide.
Dialpad Connect integrates with Microsoft Teams to let users make and receive calls, send messages, and leverage Dialpad’s industry-leading AI features, like real-time transcription and call summaries, directly within the Teams interface without switching between different apps.
Dialpad Support is an AI-powered contact center solution that integrates seamlessly with Microsoft Teams. It provides real-time capabilities like live coaching, sentiment analysis, and call transcription, helping agents resolve customer issues faster and more effectively. By integrating directly with Teams, Dialpad Support helps streamline workflows for support agents and improve customer satisfaction—all in one integrated communications platform.
Dialpad Sell improves sales productivity by embedding real-time AI tools—such as live transcription, AI Live Coach, and AI Playbooks—directly into Microsoft Teams. Sales reps can focus on conversations while AI handles note-taking and follow-up tracking, helping teams close deals faster, improve pipeline visibility, and gain valuable insights into sales interactions within the familiar Teams environment.