Get prospects to yes faster with AI Sales

• Dialpad Connect has officially launched! Explore the new AI-powered tools accelerating the old-school sales cycle.

See the new AI Sales Launchpad in-app view

• View analytics and insights on sales calls, customer interactions, and performance metrics, in one place.

Find out how

Copy-paste your best sales rep

• Turn your best-performing sales script into your go-to automated guide for new reps with custom AI Playbooks

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Switch on virtual faxing 

• Assign and activate toll-free and international fax lines with our virtual faxing service. No landline required.

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Browse new AI Recaps integrations

• Log calls and collect insights using AI Recaps for ServiceNow and Microsoft Dynamics.

See new integrations

Explore how we identify Quality Calls

• Learn how Dialpad’s proprietary AI analyzes key business metrics to classify calls.

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Start using outbound email for digital agents 

• If you have the right licenses, your digital agents can now send emails right from the Digital Contact Center.

See how

Dialpad Support

• Get the next-generation virtual assistant for contact center agents that puts knowledge at their fingertips. Dialpad Support delivers on-demand, natural answers to agent questions so they can offer faster, more effective service. This translates into shorter resolution times, more productive agents, and improved customer satisfaction.

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SMS delivery errors

• Users can now have clear information and understanding of why text messages are not being delivered.

>>Learn more

Disconnect and reconnect IVR workflows

• Edit and modify your workflows by disconnecting and reconnecting portions of your IVR workflow.

>>Show me how

Reserve number office identification

• Your reserved number section can now show which specific office the number is associated with.

>>Show me how

Delay greeting times

• You can now set a delay greeting for 30 seconds to keep callers active while they wait in the hold queue.

>>Learn how