Contact Center Operations12 contact center best practices: Lessons gained over 20 yearsLearn about contact center and call center best practices, with this step-by-step guide from a call center veteran with over 20 years in the industry. >>>Renee ChristieSupport Development Coordinator
Contact Center OperationsHow to deal with high volume calls: A guide for businesses and contact centersHigh volume calls can be a problem if your contact center isn't prepared. LEARN MORE about the causes of high volume calls—and how to manage them. >>>Renee ChristieSupport Development Coordinator
