As part of NovelVox’s broader Fiserv integration approach, XP2-related environments can benefit from a more connected, service-ready experience across voice, digital, and self-service channels. Paired with Dialpad, NovelVox helps bring customer context and workflow support directly into the conversation so agents can respond faster, navigate less, and deliver a more polished service experience. Instead of juggling multiple tools, teams get a unified desktop and real-time access to the information they need to handle common banking interactions with greater speed and consistency. NovelVox also positions its platform as a bridge between contact center, AI, IVR, and core systems, helping organizations modernize service journeys without losing control over governance or workflow accuracy. For marketplace audiences, this creates a compelling value story: connect your cloud communications platform to the systems that matter most, improve agent productivity, and deliver a smarter, more seamless customer experience across every channel.

Key Features

• Unified service desktop that connects customer conversations with banking workflows
• Dialpad-friendly Fiserv integration positioning on NovelVox public pages
• Faster access to customer and account context during live interactions
• Less application switching for service teams handling common banking requests
• Screen pop and contextual guidance to improve first-contact efficiency
• Automated call notes and follow-up support to reduce manual work
• Connected experiences across voice, IVR, IVA, chatbots, and digital channels
• Governed workflow execution for more controlled and accurate service operations
• Flexible deployment across cloud, on-prem, and hybrid environments