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Optimize quality assurance with Ai Scorecards

Grade every customer conversation and analyze the customer experience over time with Ai Scorecards.

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Screenshot of a call history in Dialpad displaying details such as the date, time, and scorecard grades for individual calls

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Focus more on customer delight, less on manual tasks

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Quickly evaluate conversations

Every interaction is graded by our Ai so you can avoid time-consuming call shadowing and recording reviews.

Use templates or go custom

Access pre-built, templated scorecards, or create new ones featuring your specific evaluation criteria.

Easily spot issues

Immediately identify coaching opportunities and areas for agent improvement before problematic behaviors escalate.

Screenshot of adding a new QA scorecard in Dialpad

Monitor playbook adherence

Ensure that your team is complying with best practices and identify those who have low adherence to your prescribed playbooks.

Guide reps right when they need it

Use Real-Time Assist Cards to provide reps with triggered pop-ups that include speaking points and best practices for navigating calls.

See all grades and scores at-a-glance

Rely on Ai Coaching Hub, featuring a customizable leaderboard, to view all performance metrics, scorecard grades, and CSAT scores in one place.

Screenshot of a list of QA scorecards in Dialpad, used to evaluate calls based on custom criteria

Explore more Ai-powered tools

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Quickly identify caller intent

Monitor contact center conversations, identify a caller’s intent, and intervene based on specific keywords with Ai Call Purpose.

Simplify administrative tasks with Ai Recaps

Enable your teams to automate call summaries, get recommended next steps after every meeting, and save all records to your favorite CRM.
Ai Recaps

Guide reps and agents with Real-Time Assist (RTA) Cards

Provide sales reps with triggered pop-ups that include speaking points, recommended workflows, and best practices for navigating calls.
Ai Live Coach Cards

Free up your reps with Ai Agent

Deflect and resolve simple calls, and free up agents and reps to focus on complex issues or higher value calls.
Ai Agent

Make customers feel safe with PII Redaction

Automatically protect your customers’ personally identifiable information like credit card and social security numbers with PII Redaction.

Tap into the power of DialpadGPT

DialpadGPT proprietary, real-time generative Ai gives you immediate access to transformative, business-building tools.
DialpadGPT

Browse the Dialpad product portfolio

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Dialpad Connect

1つのプラットフォームで通話、チャットやミーティングが可能です。
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Dialpad Support

簡単にセットアップ可能なコンタクトセンターで、顧客満足度を高めるサポート機能を提供します。
詳細はこちら

Dialpad Sell

コーチングの効率化、ルーティン作業の自動化などにより商談を進めることに集中できます。
詳細はこちら

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