Dialpad vs AIrcall
Connect your team with a platform that powers voice, video, messages, and meetings across your existing devices.
Platform Capabilities
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
Contact center only
User Experience
Single source of truth for all your conversations
Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
Offers call whispering meaning managers can manually provide advice during a call
Integrations
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
Doesn’t offer artificial intelligence
Transcriptions
Native and available to all users; most accurate voice transcription out there
Available through third party at an extra fee
Analytics
Advanced analytics included in all plans
Advanced analytics available on higher-tier plans
Platform Capabilities
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
Aircall
Contact center only
User Experience
Single source of truth for all your conversations
Aircall
Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
Aircall
Offers call whispering meaning managers can manually provide advice during a call
Integrations
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
Aircall
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
Aircall
Doesn’t offer artificial intelligence
Transcriptions
Native and available to all users; most accurate voice transcription out there
Aircall
Available through third party at an extra fee
Analytics
Advanced analytics included in all plans
Aircall
Advanced analytics available on higher-tier plans
Loved by the world’s most innovative brands
No PINs, no downloads
Chat, share, and get it done
Keep ideas flowing during meetings
Essentials
$80
utilisateur/mois
Faites décoller votre centre de contact avec des transcriptions en temps réel et des intégrations fluides, pour un support client efficace.
Acheminez les interactions et mettez-les en file d'attente efficacement
Surveillez le statut des agents en temps réel
Transcrivez et enregistrez les appels
Advanced
$115
utilisateur/mois
Améliorez votre assistance grâce à un tutorat en temps réel et des analyses complètes pour des interactions clients de qualité supérieure.
Tout ce qui est inclus dans le forfait Essentials, plus :
Guidez les agents à l’aide de cartes Live Coach
Déclenchez et journalisez les moments spécifiés dans la GRC
Élargissez votre portée grâce à des canaux supplémentaires
Premium
$150
utilisateur/mois
Favorisez l'excellence avec des outils de gestion de la qualité optimisés par l'IA, pour améliorer et gérer un service client de haut niveau.
Tout ce qui est inclus dans Advanced, plus :
Automatisez la gestion de la qualité
Mesurez la satisfaction client pour tous les appels
Obtenez des informations exploitables grâce à des analyses avancées
Anticipez les besoins en personnel et organisez les horaires avec l'option payante de gestion du personnel
Work beautifully
Dialpad AI transcribes calls, analyzes sentiment, and even coaches agents in real-time.