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Customer engagement with built-in Ai

Support customers from anywhere and on any device.

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Les plus grandes marques mondiales nous font confiance (1)

Give customers the best support, at every step

Even faster setup

Deploy new contact centers and agents around the world in minutes.

Live transcriptions

They’re the fastest, most accurate in the industry, and includes sentiment analysis and action items.

Real-time coaching

Built-in Ai automatically surfaces the right script for tough-to-answer questions and more.

Customizable IVR

Create interactive voice responses in minutes with customer selection by key or voice.

Digital channels

Deliver personalized customer experiences across any digital channel.

No-code virtual agents

Give your customers instant answers with self-service chatbots.

All in one beautiful agent workspace

Support every customer from one place

Connect customers to the right agent every time and track it all with real-time dashboards. Live customer sentiment, CSAT survey results, and pre-defined summaries are now all at a glance.

Boost agent productivity

Free agents to respond to tickets faster with live coaching and prepared scripts that instantly surface when specific keywords are spoken.

Deliver self-service experiences at scale

Meet customers where they are by supporting every digital channel. And provide a personal touch, even as you scale, by using automation and Ai-powered chatbots.

A screenshot of social media, digital, and voice channels being handled by an agent in Dialpad-s omnichannel contact center platform.

Essentials

$80

utilisateur/mois

Essai gratuit Acheter

  • Appels entrants

  • Serveur Vocal Interactif (SVI/IVR)

  • Distribution Automatique des Appels (DAA/ACD)

  • Enregistrement

  • Écoute, chuchotement, intervention

  • Fonctionnalités d’IA de base

Advanced

$115

utilisateur/mois

Contacter le service commercial

Comprend tous les avantages du forfait Essentials plus:

  • Assistance virtuelle

  • Assistance en direct

  • Assistance virtuelle numérique

Premium

$150

utilisateur/mois

Contacter le service commercial

Comprend tous les avantages du forfait Advanced plus:

  • Assistance omni-canale

  • Ai Scorecards

  • Ai CSAT

GET A DEMO

Take a tour of our agent workspace

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Loved by support teams everywhere

Better customer experiences start here

Support customers and agents in one beautiful workspace.