Dialpad vs Talkdesk

Connect your team with an Ai-powered platform that powers voice, video, messages, and meetings across your existing devices.

Dialpad Ai Contact Center vs. Talkdesk CX Cloud at a glance

FEATURES Dialpad
Free trial
API
Interface
Single source of truth for all your conversations across both CCaaS and UCaaS channels
Multiple areas conversations can be stored
Artificial intelligence
Scalability
Easy to scale up or down, even without IT support
Usually requires IT support to scale up or down and may involve charges or fees
Dialpad
Free trial
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API
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Interface
Single source of truth for all your conversations across both CCaaS and UCaaS channels
Multiple areas conversations can be stored
Artificial intelligence
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check
Scalability
Easy to scale up or down, even without IT support
Usually requires IT support to scale up or down and may involve charges or fees

Loved by the world’s most innovative brands

Easy setup

Deploy new contact centers around the world in minutes and manage all your agents in one place.

Ai at every step

Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.

One unified app

A single workspace for teams to talk, message, meet, and support customers.

Pick the perfect plan

USD $
  • USD $
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Find the right plan for you

Essentials

$80

user/mo

$95 USD if billed monthly

  • Inbound voice
  • IVR
  • ACD
  • Recording
  • Monitor, whisper, barge
  • Basic Ai
  • Advanced

    $115

    user/mo

    $135 USD if billed monthly

    All the value of the Essentials plan, plus:

  • Digital support
  • Live Assist
  • Digital Virtual Assistant
  • Premium

    $150

    user/mo

    $170 USD if billed monthly

    All the value of the Advanced plan, plus:

  • Omni-channel support
  • Ai Scorecards
  • Ai CSAT
  • Work beautifully

    Dialpad Ai transcribes calls, analyzes sentiment, and even coaches agents in real-time.