Dialpad vs Talkdesk
Connect your team with an Ai-powered platform that powers voice, video, messages, and meetings across your existing devices.
Dialpad Ai Contact Center vs. Talkdesk CX Cloud at a glance
Free trial
API
Interface
- Single source of truth for all your conversations across both CCaaS and UCaaS channels
- Multiple areas conversations can be stored
Artificial intelligence
Scalability
- Easy to scale up or down, even without IT support
- Usually requires IT support to scale up or down and may involve charges or fees
Loved by the world’s most innovative brands
Easy setup
Deploy new contact centers around the world in minutes and manage all your agents in one place.
Ai at every step
Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.
One unified app
A single workspace for teams to talk, message, meet, and support customers.
Essentials
You could save 15% with annual billingInbound voice
IVR
ACD
Recording
Monitor, whisper, barge
Basic Ai
Advanced
$135
user/month
$115 USD if billed annually
All the value of the Essentials plan, plus:
Digital support
Live Assist
Digital Virtual Assistant
Premium
$170
user/month
$150 USD if billed annually
All the value of the Advanced plan, plus:
Omni-channel support
Ai Scorecards
Ai CSAT
Work beautifully
Dialpad Ai transcribes calls, analyzes sentiment, and even coaches agents in real-time.