Dialpad Ai Contact Center vs. Five9
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Pricing
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Available upon request
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Starts from USD $149/user/month*
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Voice calling
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Video calling
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Live Chat
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Built-in AI for conversational intelligence
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Provides live transcription, predictive Ai CSAT, agent assist, sentiment analysis, and digital self-service
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Used primarily for digital self-service and agent assist**
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Cloud-native architecture
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Contact center capabilities (IVR, routing, outbound dialer, etc)
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Unified communications
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Telephony, video meetings, SMS/MMS messaging, instant messaging fully integrated
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UCaaS capabilities through partnerships with third-party providers
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Integrations
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Offers out-of-the-box integrations with 40+ popular CRM and service platforms plus open API
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Primarily focused on CRM and UCaaS integrations***
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Reliability
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100% uptime for Enterprise customers
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99.999% uptime for highest tier^
|
Pricing
Available upon request
Starts from USD $149/user/month*
Voice calling
check
check
Video calling
check
check
Live Chat
check
check
Built-in AI for conversational intelligence
Provides live transcription, predictive Ai CSAT, agent assist, sentiment analysis, and digital self-service
Used primarily for digital self-service and agent assist**
Cloud-native architecture
check
check
Contact center capabilities (IVR, routing, outbound dialer, etc)
check
check
Unified communications
Telephony, video meetings, SMS/MMS messaging, instant messaging fully integrated
UCaaS capabilities through partnerships with third-party providers
Integrations
Offers out-of-the-box integrations with 40+ popular CRM and service platforms plus open API
Primarily focused on CRM and UCaaS integrations***
Reliability
100% uptime for Enterprise customers
99.999% uptime for highest tier^
Loved by the world’s most innovative brands
Easy setup
Deploy new contact centers around the world in minutes and manage all your agents in one place.
Ai at every step
Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.
One unified app
A single workspace for teams to talk, message, meet, and support customers.
Pick the perfect plan
USD $
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Find the right plan for you
All the value of the Essentials plan, plus:
All the value of the Advanced plan, plus: