Dialpad vs Five9
Connect your team with an Ai-powered platform that powers voice, video, messages, and meetings across your existing devices.
Dialpad Ai Contact Center vs. Five9
Pricing
- Available upon request
- Starts from USD $149/user/month*
Voice calling
Video calling
Live Chat
Built-in AI for conversational intelligence
- Provides live transcription, predictive Ai CSAT, agent assist, sentiment analysis, and digital self-service
- Used primarily for digital self-service and agent assist**
Cloud-native architecture
Contact center capabilities (IVR, routing, outbound dialer, etc)
Unified communications
- Telephony, video meetings, SMS/MMS messaging, instant messaging fully integrated
- UCaaS capabilities through partnerships with third-party providers
Integrations
- Offers out-of-the-box integrations with 40+ popular CRM and service platforms plus open API
- Primarily focused on CRM and UCaaS integrations***
Reliability
- 100% uptime for Enterprise customers
- 99.999% uptime for highest tier^
Loved by the world’s most innovative brands
Easy setup
Ai at every step
One unified app
Essentials
You could save 15% with annual billingInbound voice
IVR
ACD
Recording
Monitor, whisper, barge
Basic Ai
Advanced
$135
user/month
$115 USD if billed annually
All the value of the Essentials plan, plus:
Digital support
Live Assist
Digital Virtual Assistant
Premium
$170
user/month
$150 USD if billed annually
All the value of the Advanced plan, plus:
Omni-channel support
Ai Scorecards
Ai CSAT
Work beautifully
Dialpad Ai transcribes calls, analyzes sentiment, and even coaches agents in real-time.