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Dialpad vs Five9

Connect your team with an Ai-powered platform that powers voice, video, messages, and meetings across your existing devices.

  • Dialpad Ai Contact Center vs. Five9
  • Dialpad Logo
  • Five9 logo

  • Pricing

  • Available upon request
  • Starts from USD $149/user/month*

  • Voice calling

  • Video calling

  • Live Chat

  • Built-in AI for conversational intelligence

  • Provides live transcription, predictive Ai CSAT, agent assist, sentiment analysis, and digital self-service
  • Used primarily for digital self-service and agent assist**

  • Cloud-native architecture

  • Contact center capabilities (IVR, routing, outbound dialer, etc)

  • Unified communications

  • Telephony, video meetings, SMS/MMS messaging, instant messaging fully integrated
  • UCaaS capabilities through partnerships with third-party providers

  • Integrations

  • Offers out-of-the-box integrations with 40+ popular CRM and service platforms plus open API
  • Primarily focused on CRM and UCaaS integrations***

  • Reliability

  • 100% uptime for Enterprise customers
  • 99.999% uptime for highest tier^

Loved by the world’s most innovative brands

Easy setup

Deploy new contact centers around the world in minutes and manage all your agents in one place.

Ai at every step

Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.

One unified app

A single workspace for teams to talk, message, meet, and support customers.

Essentials

$80

user/month

Try free Buy now

Kickstart your contact center with real-time transcriptions and seamless integrations for efficient customer support.

  • Efficiently route and queue interactions

  • Monitor agent status in real-time

  • Transcribe and record calls

Advanced

$115

user/month

Talk to sales

Elevate your support with real-time coaching and comprehensive analytics for superior customer interactions.

Everything in Essentials, plus:

  • Guide agents with real-time assist pop-ups

  • Trigger and log specified moments in CRM

  • Expand reach with additional channels

Premium

$150

user/month

Talk to sales

Drive excellence with Ai-powered quality management tools to improve and maintain top tier customer service.

Everything in Advanced, plus:

  • Automate quality management

  • Measure CSAT on all calls

  • Gain actionable insights with advanced analytics

  • Forecast and shift plan with workforce management, available as an add-on

Work beautifully

Dialpad Ai transcribes calls, analyzes sentiment, and even coaches agents in real-time.