| FEATURES |
 |
|
|---|---|---|
|
Platform Capabilities
|
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
|
Contact center only
|
|
User Experience
|
Single source of truth for all your conversations
|
Disjointed from the rest of your communications software, meaning multiple areas conversations can live
|
|
Coaching
|
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
|
Offers call whispering meaning managers can manually provide advice during a call
|
|
Integrations
|
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
|
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
|
|
Artificial Intelligence
|
Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
|
Doesn’t offer artificial intelligence
|
|
Transcriptions
|
Native and available to all users; most accurate voice transcription out there
|
Available through third party at an extra fee
|
|
Analytics
|
Advanced analytics included in all plans
|
Advanced analytics available on higher-tier plans
|
Platform Capabilities
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
Contact center only
User Experience
Single source of truth for all your conversations
Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
Offers call whispering meaning managers can manually provide advice during a call
Integrations
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
Doesn’t offer artificial intelligence
Transcriptions
Native and available to all users; most accurate voice transcription out there
Available through third party at an extra fee
Analytics
Advanced analytics included in all plans
Advanced analytics available on higher-tier plans
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