Dialpad vs Aircall
Connect your team with a platform that powers voice, video, messages, and meetings across your existing devices.
Platform Capabilities
- Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
- Contact center only
User Experience
- Single source of truth for all your conversations
- Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
- Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
- Offers call whispering meaning managers can manually provide advice during a call
Integrations
- Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
- More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
- Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
- Doesn’t offer artificial intelligence
Transcriptions
- Native and available to all users; most accurate voice transcription out there
- Available through third party at an extra fee
Analytics
- Advanced analytics included in all plans
- Advanced analytics available on higher-tier plans
Loved by the world’s most innovative brands
No PINs, no downloads
Teamwork shouldn’t be hard. Meet with a click straight from your browser or the app.
Chat, share, and get it done
Upgrade to our all-in-one app and instantly go from message thread to meeting.
Keep ideas flowing during meetings
Share your screen, whiteboard ideas, and collaborate on files.
Essentials
You could save 15% with annual billingInbound voice
IVR
ACD
Recording
Monitor, whisper, barge
Basic Ai
Advanced
$135
user/month
$115 USD if billed annually
All the value of the Essentials plan, plus:
Digital support
Live Assist
Digital Virtual Assistant
Premium
$170
user/month
$150 USD if billed annually
All the value of the Advanced plan, plus:
Omni-channel support
Ai Scorecards
Ai CSAT
Work beautifully
Dialpad Ai transcribes calls, analyzes sentiment, and even coaches agents in real-time.