Dialpad Logo

Dialpad vs Aircall

Connect your team with a platform that powers voice, video, messages, and meetings across your existing devices.

  • Dialpad Logo
  • Aircall

  • Platform Capabilities

  • Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
  • Contact center only

  • User Experience

  • Single source of truth for all your conversations
  • Disjointed from the rest of your communications software, meaning multiple areas conversations can live

  • Coaching

  • Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
  • Offers call whispering meaning managers can manually provide advice during a call

  • Integrations

  • Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
  • More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365

  • Artificial Intelligence

  • Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
  • Doesn’t offer artificial intelligence

  • Transcriptions

  • Native and available to all users; most accurate voice transcription out there
  • Available through third party at an extra fee

  • Analytics

  • Advanced analytics included in all plans
  • Advanced analytics available on higher-tier plans

Loved by the world’s most innovative brands

No PINs, no downloads

Teamwork shouldn’t be hard. Meet with a click straight from your browser or the app.

Chat, share, and get it done

Upgrade to our all-in-one app and instantly go from message thread to meeting.

Keep ideas flowing during meetings

Share your screen, whiteboard ideas, and collaborate on files.

Essentials

$80

user/month

Try free Buy now

Kickstart your contact center with real-time transcriptions and seamless integrations for efficient customer support.

  • Efficiently route and queue interactions

  • Monitor agent status in real-time

  • Transcribe and record calls

Advanced

$115

user/month

Talk to sales

Elevate your support with real-time coaching and comprehensive analytics for superior customer interactions.

Everything in Essentials, plus:

  • Guide agents with real-time assist pop-ups

  • Trigger and log specified moments in CRM

  • Expand reach with additional channels

Premium

$150

user/month

Talk to sales

Drive excellence with Ai-powered quality management tools to improve and maintain top tier customer service.

Everything in Advanced, plus:

  • Automate quality management

  • Measure CSAT on all calls

  • Gain actionable insights with advanced analytics

  • Forecast and shift plan with workforce management, available as an add-on

Work beautifully

Dialpad Ai transcribes calls, analyzes sentiment, and even coaches agents in real-time.