Dialpads Ai CSAT feature

Introducing a
new era of
Customer Intelligence

Get Ai-powered CSAT on 100% of calls.


Increase CSAT by 14%
in less than three weeks

Screenshot of Dialpad's predictive Ai CSAT feature

Your agents do the talking, while Ai captures CSAT

Truly listen to all of your customers and analyze 100% of your conversations in real time.

Gain predictive insights right out of the box

No setup needed. Dialpad’s predictive analytics make it easy for every company to access meaningful customer insights without complicated customization.

Improve CSAT in real time

Empower supervisors, agents, and sellers to take action with real-time customer intelligence and insights.


Combine Ai CSAT with
SMS surveys for unparalleled accuracy

An agent speaking to a customer

Develop a rich picture of CX at every stage of the journey

Leveraging the combination of SMS surveys with real-time Ai CSAT provides a wholistic view of the customer experience.

CSAT accuracy you can trust

We've analyzed thousands of conversations to develop deep learning models that infer customer satisfaction and continue to improve over time with use.

The highest response rates in the game

Move traditional IVR survey response rates from 5% to up to 100% by combining Ai predictions with SMS surveys.

Loved by the world’s most innovative brands

Ai features

Automatic predictive CSAT insights

Organize CSAT scores by line of business to truly understand customer sentiment.

Real-time reporting

Stop waiting for enough CSAT responses to react. Ai CSAT gives responses seconds after the call.

Agent performance reports

Get granular down to the agent. See how remote agents are performing as easily as agents in the office.

SMS surveys

Strengthen Ai CSAT accuracy by utilizing our SMS survey feature as an additional data input.

Real-time agent assist

Assist cards instantly pop up on agents' screens with all the relevant information for certain topics—as soon as specific trigger keywords or phrases are spoken.

Collect CSAT scores
on 100% of customer calls

Dialpad’s Ai Contact Center gives agents one, beautiful workspace to manage every customer conversation.