PREDICTIVE INSIGHTS
Increase CSAT by 14%
in less than three weeks
Your agents do the talking, while Ai captures CSAT
Truly listen to all of your customers and analyze 100% of your conversations in real time.
Gain predictive insights right out of the box
No setup needed. Dialpad’s predictive analytics make it easy for every company to access meaningful customer insights without complicated customization.
Improve CSAT in real time
Empower supervisors, agents, and sellers to take action with real-time customer intelligence and insights.
Ai CSAT & SMS SURVEYS
Combine Ai CSAT with
SMS surveys for unparalleled accuracy
Develop a rich picture of CX at every stage of the journey
Leveraging the combination of SMS surveys with real-time Ai CSAT provides a wholistic view of the customer experience.
CSAT accuracy you can trust
We've analyzed thousands of conversations to develop deep learning models that infer customer satisfaction and continue to improve over time with use.
The highest response rates in the game
Move traditional IVR survey response rates from 5% to up to 100% by combining Ai predictions with SMS surveys.
Loved by global brands big and small
Game-changing
Ai features
Automatic predictive CSAT insights
Organize CSAT scores by line of business to truly understand customer sentiment.
Real-time reporting
Stop waiting for enough CSAT responses to react. Ai CSAT gives responses seconds after the call.
Agent performance reports
Get granular down to the agent. See how remote agents are performing as easily as agents in the office.
SMS surveys
Strengthen Ai CSAT accuracy by utilizing our SMS survey feature as an additional data input.
Real-time agent assist
Assist cards instantly pop up on agents' screens with all the relevant information for certain topics—as soon as specific trigger keywords or phrases are spoken.