UCaaS & CCaaS: Brought Together with the Magic of AI

We were thrilled to participate in the 2021 Enterprise Connect Virtual Conference and you can watch our session on-demand now!

Analyst Sheila McGee-Smith joined us in a discussion with Dialpad's Senior VP of Corporate and Business Development Joe Manuele and InfoTrack's* Director of Customer Support Fernan Kalaw.

The panelists discuss their experience with UCaas & CCaaS, examining how artificial intelligence is now transforming the way employees, contact center agents and operations leaders are successfully working seamlessly in a hybrid work environment.

Skip to the topic of your choice:

• 3:40: How did the 2020 pandemic push InfoTrack to cloud migration?
• 5:40 Dialpad & Salesforce Integration
• 7:22 Dialpad’s Highfive Acquisition
• 10:26 Why was a unified UCaas & CCaaS important for InfoTrack?
• 13:11 How is Dialpad helping companies with agent training?
• 19:37 CCaaS is now available and affordable for contact centers of all sizes
• 22:00 Are AI Bots the answer?
• 26:43 How does your company embrace automation?
• 29:26 Does Dialpad work with partners when it comes to bot implementation
• 33:01 Dialpad’s roadmap
• 34:35 Predictions for video adoption in the contact center

*InfoTrack was formerly known as One Legal.