Webinar

Understanding Voice Intelligence (Vi) for CCaaS


A Three-Part Webinar Mini-Series on Voice Intelligence (Vi)

We understand that you don't always have 45 minutes to dedicate to a webinar. That's why we developed this mini-series, with each video in the series being under 10 minutes. Join us as we go through the what, how, and why of using Vi for the contact center.


Part One: What is Vi?

In this session, Dialpad's Product Manager Brian Sinclair covers:

  • The value of voice intelligence
  • How Vi works
  • How Dialpad handles voice intelligence data

Part Two: How to Use Vi to Make Your Customers Happy

In this session, Dialpad's Group Product Manager Shanan Delp covers:

  • Using Vi to track organizational trends

  • Using Vi to train your agent

  • How Vi can track your progress with CSAT

  • Vi compliance in the contact center

Part Three: Why Vi Applies to Your Contact Center

In this session, Dialpad's Senior Product Marketing Manager Nichole Paschal will cover how:

  • Vi gives managers a live view into calls
  • Vi can save money, improve efficiency, and reduce onboarding time in the call center
  • Managers are given a smarter way to coach and manage teams with Vi
  • Vi helps companies see the bigger picture for improved decision-making
Brian Sinclair

Brian Sinclair

Product Manager

Dialpad

Shanan Delp

Shanan Delp

Group Product Manager

Dialpad

Nichole

Nichole Paschal

Senior Product Marketing Manager

Dialpad


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