The Benefits (and Limitations) of AI Voice Technology

Companies are implementing AI at rapid levels. A study on "The State of AI in 2020" found that 50% of survey respondents reported their organizations had adopted at least one AI function. Additionally, more than two-thirds of respondents who report AI adoption saw increased revenue in varying parts of their business operations.

AI-powered speech recognition and voice technology have shifted how businesses operate. Sentiment analysis can improve sales calls and customer service discussions. AI transcription can eliminate the need for note-taking during meetings and generate immediate follow-up actions. Word triggers can bring up price cards when a competitor is mentioned on a call or alert the legal team when someone says specific restricted phrases.

Still, despite all the apparent benefits, AI isn't perfect. Some limitations need to be addressed, such as accents, data storage, and privacy concerns. Join Dialpad's CRO Dan O'Connell and ZK Research's Principal Analyst Zeus Kerravala as they look at what AI is doing for businesses right now, where it falls short, and what the future holds.

What attendees will learn:

  • AI voice technology is helping businesses improve their operations - from call centers to sales teams and everyday meetings.
  • The current limitations of the AI landscape and how they’re being addressed
  • The future of AI in the workplace
Dan oconnell

Dan O'Connell

Chief Revenue Officer


Zeus Kerravala

Zeus Kerravala

Principal Analyst

ZK Research


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