Driving CSAT with the Right Tools

During a time when many customer support teams are working remotely, the right tools are critical to providing the experience your customers expect and deserve.

In this on-demand webinar, Dialpad’s Support QA Lead Brynn Gaeta will shares how we leveraged MaestroQA and Dialpad Contact Center to determine the pillars of our new agent onboarding and ongoing coaching programs.

The result? CSAT, FCR, and QA scores increased across the board.