5 Customer Service KPIs That Matter And How To Track Them

Contact center key performance indicators (KPIs) have a significant impact on your entire organization as they help to measure the effectiveness of a call center and track customer satisfaction. Today, there are dozens of contact center KPIs available and many customer service leaders can find it confusing when deciding which metrics to prioritize.

Dialpad's VP of customer success Jen Jacskson and CCaaS Industry Advisor Jordan Yeates discuss the five most important KPIs for contact centers in the mission to improve customer loyalty and lifetime values.

Watch this webinar to learn about:

  • The top five KPIs every contact center should be focusing on
  • Why executives care about contact center KPIs
  • The common mistakes to avoid with customer service metrics
  • How these KPIs can have long-reaching impacts on the business as a whole
Jen jackson

Jen Jackson

VP of Customer Service


Jordan Yeates 2

Jordan Yeates

CCaaS Industry Advisor



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You might also be interested in our new eBook:

"How to Optimize a Contact Center for Shipping & Logistics"