Dialpad Contact Center

Connect agents to customers and deliver answers from anywhere in the world

How we help you deliver excellent customer service

Inbound customer support

Create positive outcomes for your customers by getting them to the right rep with the right answers as fast as possible.

Outbound sales and service

Follow up with customers and close new business with an outbound dialer and CRM integration that lets you focus on the conversation, not the tools.

Omnichannel interactions

Connect with your customers across all channels and skip the repetitive questions, we'll keep the conversation and context history nice and tidy.

Easy to use desktop interface

Real-Time Feedback

AI-powered recommendations help agents give the best answer every time

Customer Insights

Surface customer details on every call

Easy to Use

Hold, transfer, and record calls from a single place.

70,000+ of the world’s most innovative companies choose Dialpad

Easily set up and deploy in minutes thanks to native cloud-based administration. No special hardware required, just download the app and start taking calls.

Voice Intelligence™ helps agents with recommended solutions while simultaneously letting managers monitor sentiment and discover trends the moment they start.

Keep managers aware of agent activity and performance with real-time dashboards, call volume, hold queue metrics, and customizable wallboards.

With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to mange our call center on our own, and it's easy.

Mike Monteiro | Communications System Manager at EF

Contact center features

Smart Call Routing

Route callers via fixed order, round robin, or set up custom hold queue options for each individual inbound call center.

Powerful Integrations

Integrate with the tools your team already knows and loves, like Zendesk, ServiceNow, Salesforce and more.

Reporting & Analytics

Out of the box reporting and analytics help you fine-tune your contact center and monitor trends.

HD Voice Quality

Our global network of datacenters are optimized so you always have great voice quality for agents and customers.

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Real customer reviews