Dialpad vs Five9
Connect your team with an Ai-powered platform that powers voice, video, messages, and meetings across your existing devices.
Dialpad Ai Contact Center vs. Five9
Pricing
- Available upon request
- Starts from USD $149/user/month*
Voice calling
Video calling
Live Chat
Built-in AI for conversational intelligence
- Provides live transcription, predictive Ai CSAT, agent assist, sentiment analysis, and digital self-service
- Used primarily for digital self-service and agent assist**
Cloud-native architecture
Contact center capabilities (IVR, routing, outbound dialer, etc)
Unified communications
- Telephony, video meetings, SMS/MMS messaging, instant messaging fully integrated
- UCaaS capabilities through partnerships with third-party providers
Integrations
- Offers out-of-the-box integrations with 40+ popular CRM and service platforms plus open API
- Primarily focused on CRM and UCaaS integrations***
Reliability
- 100% uptime for Enterprise customers
- 99.999% uptime for highest tier^
Loved by the world’s most innovative brands
Easy setup
Deploy new contact centers around the world in minutes and manage all your agents in one place.
Ai at every step
Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.
One unified app
A single workspace for teams to talk, message, meet, and support customers.
Advanced
$115
user/month
All the value of the Essentials plan, plus:
Digital support
Live Assist
Digital Virtual Assistant
Premium
$150
user/month
All the value of the Advanced plan, plus:
Omni-channel support
Ai Scorecards
Ai CSAT
Work beautifully
Dialpad Ai transcribes calls, analyzes sentiment, and even coaches agents in real-time.