Dialpad vs Vonage: How They Compare

HOW THEY COMPARE

Get more with Dialpad’s Ai-powered platform

Talk, message, meet, and support your customers in one, beautiful workspace.

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

Equip teams with immersive, one-click HD meetings, complete with screen-sharing and chat.

Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Automate routine lead management tasks, streamline coaching, and enable reps to close deals faster.

Use your Google or Microsoft 365 account to get your virtual business number in just a few clicks.

- Set up & administration
  Dialpad offers multiple self-service deployment options that are modern and intuitive. Vonage currently has limited self-service options for deployment.
- Single sign-on (SSO)
  Unlike Vonage, Dialpad works with a variety of SSO providers including Okta, One Login, Google Workspace, Microsoft 365.
- Built-in analytics
  With Dialpad, get advanced monitoring tools like predictive CSAT, live SLA alerts, and call volume heat maps.
- Device switching
  Dialpad makes it even easier to take work wherever you go. Move live conversations between all your favorite devices in just one click.
- Video conferencing
  Free web and audio conferencing are included across all Dialpad plans. Vonage only offers conferencing at higher pricing tiers.
- Plans & pricing
  You can count on easy to understand, all-inclusive plans with Dialpad. With Vonage, pricing plans often require multiple add-ons for full functionality.

user/month

user/month

All the value of the Standard plan, plus:
- 24/7 live agent support
- CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
- Microsoft Teams integration
- 10 office locations
- Multiple phone numbers per account
- Open APIs & Webhooks
- Global SMS capabilities
- Local number support in 70+ countries
- 25 ring groups (departments)