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REPORT

Why businesses need to merge your customer and employee experiences

What’s more important: the customer experience (CX) or the employee experience (EX)? According to Gartner, it’s not a simple “one or the other” choice, as each influences the other, and both are essential. Yet so often, CX and EX strategies are viewed—and managed—separately.

Want to learn more? Check out the report and see why the combination of UC and CC creates a Total Experience to propel your front office and back office employees throughout the coming years.


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