GARTNER REPORT

Total Experience (TX): A top technology trend for 2022

What’s more important: the customer experience (CX) or the employee experience (EX)? According to Gartner, it’s not a simple “one or the other” choice—each influences the other, and both are essential. Yet so often, CX and EX strategies are viewed—and managed—separately.

Download the report to learn how to create a Total Experience that both enhances your customer experience and improves employee productivity.